Save these numbers on your phone. All lines below are free of charge.
112 – Emergency
One number for all emergencies: ambulance, police, gendarmerie, fire, disasters (AFAD) and coast guard. Available 24/7.
157 – Foreigners Communication Centre (YİMER)
- Information on visas, residence, international protection, temporary protection and voluntary return.
- Languages: Turkish, Arabic, English, Farsi, Russian.
- General enquiries: weekdays 08:00–18:00. Emergency and reporting lines (e.g. human trafficking): 24/7.
- Also reachable by web chat, email and SMS.
183 – Violence Prevention Line (Ministry of Family and Social Services)
- For violence against women or children, family problems, older people and persons with disabilities.
- Available 24/7.
- From abroad: +90 312 253 92 00
444 48 68 – UNHCR Counselling Line
- Information and referral for refugees and asylum-seekers.
- Monday–Thursday 09:00–17:00, Friday 09:00–16:00.
- Languages: Arabic, Farsi, Turkish, English (other languages on request).
Fraud warning
Services by UNHCR, its partners and government hotlines are free. Never pay anyone who promises registration, residence or resettlement.
Sources
- İçişleri Bakanlığı – 112 tek acil numara (Milliyet)
- YİMER 157 (Yeni Asır, 08/2026)
- Aile ve Sosyal Hizmetler Bakanlığı – ALO 183
- UNHCR Help – How to seek help
Last reviewed: 04/10/2026
If a line does not answer, confirm the number on the official website of the institution.